Want to learn more? Here are the popular questions and answers to help you learn more about us.
BOOKING
Where should I park? We are located on Washington Ave, underneath the ALOFT hotel. We have ten parking spots. If no spots are available, there is metered parking on 10th street or Washington Ave.
We’ll talk through your goals, process, maintenance, pricing, and at-home care to set clear expectations and make sure everyone is on the same page before proceeding with the service.
No way! Our #1 goal is for you to be happy. It’s very common for guests to bop around from one stylist to the next. There is plenty of love to go around!
New clients enjoy $20 off their first visit—just mention it when booking! You can also book with our apprentices in training: fully licensed stylists building their books while training with our expert team. Apprentices offer services at highly discounted rates—please inquire with our Client Experience team for details. Not always available.
To maintain a calm and relaxing atmosphere, we ask that you do not bring your child/children to the salon for your appointment unless they are receiving a service as well.
SERVICES
We use All Nutrient, Davines, and Milkshake color lines—professional products designed with sustainability in mind. All three brands prioritize eco-friendly practices, using responsibly sourced, low-tox ingredients that are gentle on hair and the environment. They feature biodegradable or recyclable packaging, cruelty-free formulations, and reduced chemical impact, so you can feel confident your color not only looks amazing but is also mindful of the planet.
We’re a teaching salon! Our licensed apprentices assist our busiest team members and also provide services on their own within our apprenticeship program.
PRICING
This is rare, but it’s possible the service you booked was different than the service provided. For example, you booked a partial but needed a full highlight. Your stylist should communicate any changes in pricing along with the consultation, but if you are ever caught off guard at check out, please let us know and we will do our best to accommodate.
We do not offer refunds on services, but our main priority is that you love your hair! If you need an adjustment, we’re happy to help—preferably with your original stylist, or with another team member if needed. Most issues can be resolved by our talented team.
Please contact us within 48 hours of your appointment to request an adjustment. All service adjustments must be completed within 2 weeks of your original appointment date.
For appointments lasting 4 hours or more—or for clients booking two separate appointments in one day totaling 4+ hours—we require a 50% deposit. This deposit will be applied to any rescheduled appointments. Please note, it will be retained in the event of a no-show or if you arrive too late for us to complete your service.
POLICIES
We ask for 24-hour* notice to cancel your appointment. If you repeatedly cancel your appointment within the 24-hour period, we reserve the right to require a rebooking fee which will be 50% of the service. This rebooking fee will be applied to your next appointment, and is non-refundable. You will receive a confirmation email and text the morning of the day before your appointment, so you have time to reschedule or cancel if necessary.
If you no-show your scheduled appointment we reserve the right to require a 50% re-booking fee, which will be applied towards your next appointment. This fee is non-refundable.
Of course, we understand that there are true emergencies, and we would never want anyone coming into the salon sick. Our policies are in place to prevent repeated last minute cancellations and no-shows, to protect our stylists’ time and to ensure all of our guests are accommodated.
*Please note – appointments booked with Josy require a 48-hour notice to cancel or reschedule.
By MN state law, no pets are allowed in a salon. Although we love your furry friends, for the safety of our clients and team, we will politely ask that you do not bring your pets to your appointment.
Our goal is for you to LOVE your hair. If that is not the case, we ask that you communicate that to us within 48 hours of your appointment, so we can find time to schedule an adjustment. We do require that the service adjustment be completed within 2 weeks of your original appointment date.
We understand that delays can happen; however, to ensure our service providers stay on schedule, we have a late policy in place. For barbering appointments, we allow a 10-minute grace period, and for beauty appointments, a 15-minute grace period. If you arrive later than these times, your service provider may ask you to reschedule your appointment.
Thank you for your understanding and cooperation. These policies help us keep our salon running smoothly and ensure every guest receives the best possible experience!
You can absolutely leave your stylist gratuity for fabulous service. If you can leave it in cash that is greatly appreciated, otherwise you can tip on a credit card.
For our senior stylists, we recommend booking at least two weeks out or three if you have specific days/times that you need. We can occasionally accommodate you sooner, but a two-or-three-week window should be safe. Our new stylists can get you in much faster so please don’t hesitate to call us to schedule even same-day services. We will always do our best to get you in!
Pre-booking is also highly recommended because it allows you to get the exact day/time that you want. Additionally, a haircut will lose shape after 8-10 weeks so it will keep you from forgetting. We do confirmations 24 hours in advance so you can always shift your appointment if necessary.
We understand these things happen, and if you let us know we can usually work it out. Our fee is reserved for chronic no-showers that do not communicate with us.